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Our approach

​​​​​​​​​​​"WHAT GETS MEASURED GETS MANAGED"

The above quote, often attributed to Peter Drucker, is the basis of our approach. We take it a step further with - "What gets measured gets improved." Whether its weight loss or process performance, without consistent measurement there is little chance for improvement.


THE HAWTHORNE EFFECT

​You've probably heard of the Hawthorne effect, that any process studied will improve just by paying attention to the process and the people involved in the process. Unfortunately, the improvement often disappears when the observer moves on. We have experienced the Hawthorne effect in almost every engagement and have found a way to use it to our benefit, and yours, to ensure sustained improvement.


​​WHAT WE DO...

We will analyze your processes to eliminate waste and streamline them while designing a simple method for tracking performance and collecting the necessary data to support ongoing improvement. This performance tracking maintains the focus on the process without the need for an outside observer and keeps the ownership with the operators where it belongs. 

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